Retailers are constantly managing the risks associated to having large teams, a high interaction with the public, and selling desirable items. Visibility of these risks across the store network is critical so that they can be proactively managed. However, many incidents that happen across a retailer’s store network are not reported to Head Office or the Police because it is cumbersome and time-consuming for busy store staff to capture the relevant information.
WHO NEEDS OUR HELP?
For large retailers, thousands of hours can be spent recording and investigating incidents in a reactive manner. This time is at the expense of focusing on being a retailer – putting the customer first and making sales. Auror enables organisations to overcome these challenges by providing a simple reporting platform for store teams, with a highly intelligent back-end to support head office decision-making.
REPORT INCIDENTS QUICKLY IN-STORE AND SEND QUALITY INFORMATION TO HEAD OFFICE AND LAW ENFORCEMENT
Auror provides a customisable platform for reporting in-store incidents ranging from shoplifting and fraud to slips and falls. The user interface for stores is simple and intuitive, so they can complete the process of reporting an incident in only a few minutes and get back to running the store. Auror transforms this information into actionable intelligence and notifies the appropriate people, whether that be a Loss Prevention Manager, a Health and Safety Manager, or a Law Enforcement Officer.
SUPPORT STORES FROM HEAD OFFICE WITH REAL-TIME INFORMATION
Auror provides a platform for head office to connect the dots easily. Identify Organised Retail Crime groups or identify repeat personnel involved in slip and fall incidents by connecting the events over time and stores.
KEEP YOUR FRONTLINE TEAMS SAFE WITH REAL-TIME NOTIFICATIONS
Auror provides real-time alerts to store managers and security when high-risk people may be in the area, if they have been involved in an incident nearby or if a vehicle they are associated to has been detected entering the carpark. Store staff are also alerted and can become more vigilant, preventing incidents through better customer service rather than being reactive to incidents.
MAKE INFORMED DECISIONS AND MAXIMISE ROI FOR SECURITY AND OTHER H&S RELATED SPEND
Move away from decisions based on gut feel to data based decisions. Auror provides actionable intelligence on time of day, hot stores, hot products and other trends to Head Office decision-makers. This information ensures resources are focused and deployed where they are needed most.
WORK IN PARTNERSHIP WITH LAW ENFORCEMENT AND OTHER ENTERPRISES TO REDUCE CRIME
Police can’t beat crime on their own – they need the help of the community, whether it be through sharing intel or taking more ownership for crime prevention. Auror helps retailers to make themselves tougher targets for crime while sharing intelligence in a more actionable way with the Police.