Farmers department stores joined the Auror community just a few months ago, and is already using the platform to make a big difference in its loss prevention programme.
As one of New Zealand’s oldest department stores, protecting the Farmers reputation as a heritage brand is a big focus for its Loss Prevention team. Using Auror is helping protect the Famers name, its staff and customers too, using an array of intelligence and tools that all integrate together to ‘power up’ its LP systems and processes.
“Already we’ve worked with Auror to automate our civil recovery process, saving us thousands of hours and recovering more funds. We’re rolling out License Plate Recognition in the carparks of some high-risk stores, so any time a vehicle comes back that’s linked to a crime in our stores, our team get a real-time alert. Auror means we’re positioned to use new technologies like facial recognition. That’s real crime prevention,” says Michael Hulme, Loss Prevention Manager.
Across the Famers brand, store staff are also embracing the platform to take their prevention to another level, recently winning our prestigious Crimefighter of the Month competition for their efforts at Farmers Manukau.
But there’s plenty of lessons here for other retailers too—particularly those that have built their own in-house case management software platform and may be considering a switch.
“The platform is user friendly and the staff love using it. Within a month, we had all stores using the system and reporting incidents. We all know that the success of a new system relies on team member buy-in. They’ve been blown away with Auror,” says Regional Loss Prevention Manager Dave Paton.
Learn more about Farmers and how they’ve powered up their national loss prevention programme in our full case study at the link below.