Incident reporting

Make incident reporting an experience, not a task

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Incident Reporting onMobile and iPad

Report on all these event types and more

Assault

Intentional application of force to another person’s body (including threats)

Break and enter

Unlawful entry without authorization and some element of force

Customer charge error

Where fuel or goods have been purchased, but there has been an issue with the transaction or a mistake made by staff

COVID-19 threat

Person makes a threat relating to COVID-19, for example spitting or coughing

Robbery

Theft accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen

Pharmacy robbery

"Theft occurring at the pharmacy and accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen"

Assault

Intentional application of force to another person’s body (including threats)

Break and enter

Unlawful entry without authorization and some element of force

Refund fraud

Fraudulently returning goods that were not purchased, includes off the floor returns and or using fake/discarded receipts

Person of interest

Any relevant information about a person who is of interest

Unable to pay

Where fuel has been taken, but the customer has advised they have insufficient funds to pay for the goods (e.g. forgot their wallet)

Inventory audit / cycle count

Record of missing products/items after inventory audit / cycle count was completed

Currency fraud

Includes purchasing or attempting to purchase products fraudulently using counterfeit currency

Mobile app payment error

Where a customer has used the mobile app to purchase fuel but an error has occurred and payment has not been completed

Disorderly conduct

Unruly, threatening, or antisocial behavior

Damage

Damaging or destroying any property

Omni-channel/eComm fraud

An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.

Drive-off

Where fuel has been taken without making an attempt to pay

Theft from another party

Taking of personal property (e.g. vehicle, wallet, etc.) from a person (e.g. staff, customers, etc.) on your premises

Breach of trespass

Person enters your premises in breach of a trespass notice previously served on them

Shoplifting

Intentional taking of goods without paying (including attempted thefts)

Location of interest

Any relevant information about a location which is of interest

Surveillance

Details of intelligence gathered through observation of a place, person, or group

Vehicle of interest

Any relevant information about a vehicle which is of interest

Fraud

An act of deception intended to result in financial or personal gain

Denied entry

Preventing a person from entering your premises or asking them to leave

POS/SCO fraud

Point of Sale (POS) or Self Checkout (SCO) fraud includes deception like ticket switching, under-ringing, or passing of non-scanned items

Webpage of interest

Any relevant information about a webpage or social media profile which is of interest

General intel

Relevant information that is related to an Event, Person, Vehicle, Product or Site

Burglary

Illegal entry of a building with intent to commit a crime

Pay at pump error

When there appears to be an issue with the customer card or fuel pump transaction when paying at a pump terminal

3 minutes 32 seconds - average time to report incidents.

1 million+ events reported each year by retailers using Auror.

70+ net promoter score. A platform stores, teams & law enforcement love.

Incident reporting for retail

See what Auror can do for you and your retail organization.

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