Incident reporting

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Incident Reporting onMobile and iPad

Report on all these event types and more

Omni-channel/eComm fraud

An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.

Inventory audit / cycle count

Record of missing products/items after inventory audit / cycle count was completed

Omni-channel/eComm fraud

An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.

Inventory audit / cycle count

Record of missing products/items after inventory audit / cycle count was completed

Pharmacy robbery

"Theft occurring at the pharmacy and accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen"

Assault

Intentional application of force to another person’s body (including threats)

Breach of trespass

Person enters your premises in breach of a trespass notice previously served on them

Break and enter

Unlawful entry without authorization and some element of force

Burglary

Illegal entry of a building with intent to commit a crime

COVID-19 threat

Person makes a threat relating to COVID-19, for example spitting or coughing

Currency fraud

Includes purchasing or attempting to purchase products fraudulently using counterfeit currency

Customer charge error

Where fuel or goods have been purchased, but there has been an issue with the transaction or a mistake made by staff

Damage

Damaging or destroying any property

Denied entry

Preventing a person from entering your premises or asking them to leave

Disorderly conduct

Unruly, threatening, or antisocial behavior

Drive-off

Where fuel has been taken without making an attempt to pay

Fraud

An act of deception intended to result in financial or personal gain

General intel

Relevant information that is related to an Event, Person, Vehicle, Product or Site

Location of interest

Any relevant information about a location which is of interest

Mobile app payment error

Where a customer has used the mobile app to purchase fuel but an error has occurred and payment has not been completed

Pay at pump error

When there appears to be an issue with the customer card or fuel pump transaction when paying at a pump terminal

Person of interest

Any relevant information about a person who is of interest

POS/SCO fraud

Point of Sale (POS) or Self Checkout (SCO) fraud includes deception like ticket switching, under-ringing, or passing of non-scanned items

Refund fraud

Fraudulently returning goods that were not purchased, includes off the floor returns and or using fake/discarded receipts

Robbery

Theft accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen

Shoplifting

Intentional taking of goods without paying (including attempted thefts)

Surveillance

Details of intelligence gathered through observation of a place, person, or group

Theft from another party

Taking of personal property (e.g. vehicle, wallet, etc.) from a person (e.g. staff, customers, etc.) on your premises

Unable to pay

Where fuel has been taken, but the customer has advised they have insufficient funds to pay for the goods (e.g. forgot their wallet)

Vehicle of interest

Any relevant information about a vehicle which is of interest

Webpage of interest

Any relevant information about a webpage or social media profile which is of interest

Incident reporting for retail

See what Auror can do for you and your retail organization.

TIME
3.32
min         sec              

Average time to report incidents using Auror

Events
1
Million +

Events reported each year

Experiences
1
billion +

Retail experiences protected across the Auror network