Kickoff & Implementation planning

We get things started by partnering with you to build a simple, yet comprehensive implementation plan tailored to your business.


stores rolled out and


users activated with 6 weeks

Surpassed their average historical weekly events within 3 weeks.

5,600+ investigations opened in 5 months, with 13 day closure rate.


stores rolled out in 1 month

98% of users were extremely satisfied with how the training prepared them.

Meet your dedicated success team

During the kickoff meeting, you will meet your team of experts committed to your success and making the implementation as light-touch as possible. They will remain with you beyond rollout so they understand your business inside and out.

Your tailored implementation plan

We will prepare your implementation plan based on your requirements, drawing from our experience working with retailers across the globe. The aim is to get everything live in a matter of weeks, with minimal heavy lifting from you.

Let the setup begin

We work directly with your technical teams to ensure all configurations, integrations, and other requirements like Single Sign-On (SSO) are configured so people can access everything across your chosen devices – from day one.

Rollout, training, & communication

The momentum only builds from here as we engage with your various teams to start bringing Auror to life.

Staying aligned and on track

To ensure we hit our go-live date, we will facilitate weekly project meetings to check in with your team, as well as being available anytime to make sure you’re comfortable and everything is on track.

Team training & engagement

After delivering training through your preferred channels, store teams will immediately recognize the time they will save and the ease of use. This results in higher reporting and general engagement.

Insights from day one

See your dashboards come to life as reporting begins, informing your engagement and strategy with stores from then onwards. Instantly understand how stores are being impacted and how best to further support them.

Celebrating wins and building our partnership

The partnership doesn’t stop after launch. In fact, it’s just the beginning.

Ongoing support for your teams

Your success is our success. We work as an extension of your team using our suite of best-in-class tools, live in-app chat, and a 24/7 help center to make sure people are supported to prevent crime across your stores.

Sharing wins and celebrating success

Celebrating success is important for engagement, so we help you share wins internally so everyone sees the results you are achieving together – helping inspire them even further.

Building a partnership we’re both proud of

We want it to be clear that our relationship doesn’t stop after launch. We will work together to define what our partnership looks like moving forward to ensure you and your teams continue to reduce crime, loss, and harm in your stores.


Number of live support chat messages responded to per month


Average response time for live support chat


Net Promoter Score (NPS) (SaaS industry avg. 41)

"Too many times I have used new software only to find there is no real support. Auror breaks the mold, outstanding job."

Asset Protection Manager

Start building the partnership today

If you’re overwhelmed by rising theft and violence impacting your stores but you’re concerned about moving to a new platform, contact us to learn how we can support you every step of the way.

Request demo