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What’s new at Auror
We’re always adding new features and updates — and we don’t want you to miss any of it. Here, you’ll find the latest innovations made to the industry leading Retail Crime Intelligence platform.
Improve logic of displaying profile images
Improve the logic of displaying images in the event profile carousel when multiple people and vehicles are involved so the order goes like this: Person 1, images 1,2,3,4 then Person 2, images 1,2,3,4 then Vehicle 1, images 1,2,3,4 then Vehicle 2, images 1,2,3,4.
Search investigation information
Retail partners are now able to search investigations by name, people, vehicle, products, events, and collaborators. The need for this function arose as our retail partners continue to extensively use Investigate, making it increasingly difficult to find the case they need just from browsing the list.
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Store Reporting: Auror usage report
Report of the users who have reported events for that store with dynamic time period, including: Number of events reported by the user for the store Total value of events reported by the user for the store Recovered % by that user for that store
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Evidence locker improvements
Improvements have been made to the way evidence locker works, the improvements include: Only scroll when needed When we added the next and previous button to the evidence locker file modal, we also started ensuring that last file in file modal is visible in evidence locker when the file modal closes. Instead of only scrolling to the file card when needed, we always scrolled creating janky jumpy UX. It is now changed to only scroll when needed so works far more smoothly. Faster file modal transitions (sometimes only visually) Some of the images are loaded quite fast, especially if they’re cached. With transitions, it takes about 600ms to make the transition, but the image is usually loaded faster than that. To make the transition visually faster, and sometimes actually faster when the image is cached, we attempt to load an image for 300ms before making the transition. Once the image is loaded, we immediately swap images. If the image is not loaded within 300ms, we still swap but there’ll be a spinner showing that image loading is in progress. Scroll to the added file We now ensure the newly added file in the Evidence Locker is visible.
Threatening behavior warning
Previously if a person displayed any of the four behaviors considered threatening, i.e. aggressive, physically abusive, weapon involved, intoxicated or under the influence, they’d show a ‘Threatening behavior’ warning on the person’s profile. We’ve heard feedback from retailers that there is value in quickly understanding exactly what behavior the person has displayed so a team can respond appropriately, so we now show each behavior individually.
Matching and merging duplicate products
Organizations often have thousands of products in their inventory but they tend to experience theft across a small number of products often, with a long tail of less-commonly reported products. We’d like to assist reporters in adding the right products as quickly as possible, so we're experimenting with matching and merging products that are the same but were named slightly differently. This means surfacing more accurate data around the products being targeted most frequently, and makes it easier for the right products to be added to an event report.
Report internal & sensitive events
All event types in Auror have the same level of visibility and access within an organisation (and wider collaborating network) today. In the future, some event types or specific events could be classified as sensitive and have different access restrictions. For example, a report could be created for an internal case where an associate is being investigated for shoplifting, but not appear on the feed, or be accessible to anyone who has not been invited to the case.
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Mobile app: Choose what notifications to receive on the mobile app
The Auror mobile app currently sends notifications when an event has happened in an area you in the last 30 minutes. In future you would be able to choose which of your notifications you'd want to receive via mobile push, and which you want in-app or email notifications for.
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Show draft events in the Investigate timeline
Improved visibility of draft intel in investigations by displaying it in the timeline.
Add trespass to a person profile
View trespass notices for a person on their person profile so you can see a summary of the trespass activity.
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Hate crime event report
Report events that involve demonstrated hostility based on race, religion, disability, sexual orientation or gender identity.
Search investigation information
Retail partners are now able to search investigations by name, people, vehicle, products, events, and collaborators. The need for this function arose as our retail partners continue to extensively use Investigate, making it increasingly difficult to find the case they need just from browsing the list.
Report discriminatory harassment
More granular reporting on the types of harassment impacting their staff members and customers.
Unwitnessed loss event report
Report events where a suspected theft has occurred, but no suspects have been identified (e.g. security tags found in-store).
See reporter's name on event emails
The ability to see the person who reported the event in emails.
See dropdown options for all behaviour types
Added dropdown options to the different behaviour types to help negate opportunities for misinterpretation and help with data consistency when reporting on the most common behaviour types.
Manage and track ORC events
Retailers can manually tag an event as Organized Retail Crime (ORC) and then filter search by this tag.
See product categories on event emails
The ability to see the product categories involved in events in instant emails.
Cash theft event report
Theft that includes intentional taking of cash and or reversing cash transaction.
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Sleight of hand / till snatch event report
Report events that involves distraction or force at the Point of Sale to obtain cash.
Harassment event report
Report events that include harassment to staff or customers.
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