Hot off the heels of the recognition in Australia and the UK, global retail crime intelligence company Auror was named Vendor of the Year at the New Zealand Fraud Awards in Auckland last week.
The annual industry event, hosted by Retail Knowledge, was an opportunity for the NZ retail sector to once again celebrate the world-leading work being delivered across retail crime prevention and loss prevention.
The Retail Risk Vendor of the Year Award is voted on by retailers and recognises integrity, honesty, consistency, innovation and outstanding service to the retail community.
Auror Director Retail Partnerships Brett Farley said “we share this recognition with our retail and police partners who are doing a phenomenal job across NZ to reduce retail crime”.
“As a NZ-founded company that calls Auckland our home, our team relishes the opportunity to connect with so many great leaders on the innovative and impactful work they’re doing to protect their stores and keep people safe,” he said.
“Our team has been on the journey with some of these people for more than a decade, so it’s truly humbling to be recognised by our peers for this award.
“Ultimately, it’s our retail and police partners that are on the frontline, using Auror as a tool to work better together, and we’re proud to call them partners in this mission to reduce retail crime."
NZ Police Retail Investigation Support Unit took out the Retailer and Policing Collaboration Award, while Newmarket Business Association and Axon won the Best Collaboration Award.
The Fraud Awards were preceded by the Retail Risk event earlier that day, featuring expert speakers and insights from across the industry.
Auror had the privilege of hosting an informative panel on the implementation of facial recognition for crime prevention and safety purposes in retail environments, featuring panellists from leading retailers and law firms.
One panellist said “one of my main missions is to create a safe environment for team members”.
“We’ve seen a consistent reduction in [crime] events over the last four months - 25 per cent month-on-month - so the layered approach of facial recognition and license plate recognition is really working for us”, they said.
Another panellist said that making a friendly approach in store at the start of a customer's shopping journey reduces aggressive interactions by up to 90 per cent - and facial recognition gives store teams the crucial notice and context to make a decision to respond in that way.
For a full recap and the list of winners, visit the Retail Risk website.
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