Hi Jon! Can you share a bit about your background and how you got into Auror? 

I was in the Asset Protection and Loss Prevention (AP/LP) space at Target for about 10 years. I started to learn more about Auror through social media and more people in the industry were talking about the technology and product. I could quickly see how Auror is making life easier for retailers and I wanted to be a part of that.

I joined Auror as a Customer Success Specialist and this role was a great foundation for me to learn all about the tech industry, the product and it was great to combine my industry knowledge with the platform. 

A few months ago, I was promoted to a Retail Partnerships Manager role which is going to give me the opportunity to hone in on my account management and partnership skills which I’m really excited about.

What does a "day in the life" look like for a Retail Partnerships Manager? 

From an internal stakeholder perspective, the role is all about collaborating with the Product, Customer Success and Data and Insight teams on current retailer requests and where they are going in the future.

From a customer point of view, I love sharing my experience with some of the world's largest retailers, providing fresh perspectives and thinking outside the box when combating Organized Retail Crime (ORC) and violence in the workplace. I meet with key stakeholders for my accounts and listen as they talk about how they are utilizing the platform, the challenges they face and the problems they are trying to solve. It’s all about giving our retailers the space to share what their overall vision is for their team.  Once I understand, I can work with our internal teams to see how we can support that vision.  

It's really impactful to be a part of the journey for each retail partner. Some of the retailers I work with have completely changed their approach to addressing ORC and violence, sharing that excitement and passion with them is as rewarding for me as it is for them! 

What has been a big impact moment for you so far?

Seeing the impact we have on our retailers. For example, with one of our customers, we had shared that 10% of people who offend are responsible for 90% of the total value of goods stolen. The retailer created a working group to focus solely on the behaviors of these 10% of people who offend.

I love making magic moments for our retail stakeholders. Many of our retail partners come from ‘traditional case management’ mindsets, where they do not have visibility to what is happening in stores. Surfacing these insights has reshaped how a lot of how our partners look at crime and violence in their stores. It’s very impactful to see how the data we provide literally reshapes the approach to AP/LP to better deal with ORC and crime. I always think ‘I wish I had this tool in my previous life’ so when I am able to make that impact at another retailer it means that much more to me. 

Do you have any tips or advice for those who would like to make the same move ? 

Stay curious and ask questions! You would be surprised at how many parallels there are between AP/LP and account management.  Influence plays a huge role in both worlds, driving safety and security is something that requires complete buy-in at the store level. The same can be said here. While we continue to push retail partners to challenge traditional methods and show what the power of data and insights can do to supercharge their teams and processes, you need to have buy-in at all levels. 

Want to work with people like Jon? Check out our open roles here.

April 14, 2023

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