Education

How leading with empathy and mindfulness led to 100% AP/LP staff engagement at Coles.

Building the capability to deal with and solve ORC incidents at Ulta Beauty.

Conflict comes with the territory of retail and loss prevention, but it doesn’t need to escalate into something serious if you know how to handle the situation well.

Despite a large drop in serious workplace injuries across most industries in Australasia since 2007, retailers are yet to see the same level of decline. With retail crime increasing consistently over the past 2 years, and subsequent aggression and threatening behaviours reaching unprecedented levels, we take a look at the impacts and lessons for retailers.

How much of our shrinkage number is due to theft? If you’ve been asked this question once, you’ve been asked it a thousand times. How do you answer this question? Educated guess? Based on indicative feedback? Through deep data analysis? Read here to find out how to move unknown to known shrink.

The Loss Prevention Research Council (LPRC) has done a great job of highlighting research focused on the different Zones of Influence that offenders travel through when undertaking criminal activity. In this article we examine how a connected community can empower prevention across all Zones of Influence.

We sat down with the Profit Protection Forum to discuss the critical role technology plays in addressing retail crime.

The GFC and post-GFC period may provide the best blueprint as we look ahead to the impact of COVID-19 on the retail sector.

Learn how General Stanley McChrystal turned the tide of the war on terror in Iraq and Afghanistan by empowering his teams with intelligence, and how AP/LP teams across the world can benefit from his approach.

The difference between the post-global financial crisis (GFC) economy and the post-Covid-19 economy will be significant, and for retailers and their Loss Prevention (LP) functions to survive and more importantly win in the new economy, a change in approach is needed.

These unprecedented times are already creating new challenges for retailers and communities when it comes to crime. Many customers from across the world have asked us about the impacts that COVID-19 is having and will likely have on retail crime now and in the post-pandemic future.

As we all know, prior to the COVID-19 pandemic the loss prevention (LP) industry was already in a dramatic shift due to the decriminalization of retail theft.

Anyone who works in loss prevention, knows that the majority of losses from theft aren’t a result of kids stealing candy bars, rather the result of organized retail crime (ORC) syndicates stealing specific goods to sell on the black market for profit.

Publishing a Me-Manual: What we've learnt from an experiement in over-sharing.

A recent report examining retail shrink rates around the globe has offered new insights on theft and shrink-related issues in 14 countries. We've summarised the key takeaways for you here.

Auror's CEO Phil Thomson shares his views on the pervasive nature of retail offending.

See how data and intel can help identify organised retail crime in this month's column from our data geek, Lucas Chan Andreassend.

Privacy expert Gavin Smith examines the legal framework around privacy and sharing information between retailers for the purposes of crime prevention.