Decriminalization of shoplifting and resource constraints on law enforcement partners is meaning retailers are having to put even more emphasis on case building. For the most part, gone are the days of law enforcement responding to individual incidents. Retailers need to focus on the worst of the worst offenders, who are profiting from the complexity caused by online marketplaces, and omni-channel transactions.
Building retail criminal investigations can be an involved and cumbersome process. Often initiated by store known theft reports, the investigators begin the time consuming process of uncovering the extent of the criminal enterprise as they piece together their investigation.
Is the booster hitting multiple stores? Where/when/how? Are they still active?
Reviewing video footage.
Is there a pattern of similar products, methods of offense, or vehicles?
Are they working with other boosters?
Where and how are they fencing the stolen merchandise?
Who are they? Running background checks on all the players.
Who are the best law enforcement partners to work with to get the best outcome for our organization and the community?
If you are like most investigators out there, you are using Microsoft Word, Excel, and Powerpoint to document your investigations. You save all your findings in a file structure on your computer and/or in the cloud. You have templates which make this more repeatable, and you have established a trusted network of investigators at other retailers and law enforcement partners that you like to partner with.
It works. You get the job done. But what if there was a better, more productive way to move from incident to resolution faster? What if you could handle more investigations simultaneously and connect the dots faster?
Meet Auror Investigate.
Over 50% of ORC investigations are initiated from store known theft reports, triggering an investigation into the boosters. A field AP partner or ORC investigator may notice a pattern of loss or string of high-value incidents in a geographic area, targeting known hot products. For retailers with large store networks, there may be 10s to hundreds of incidents from stores that relate to this investigation.
At the click of a button, you can pull these incidents into an investigation
Which automatically builds a fully dynamic timeline, link analysis, map, and digital evidence locker.
This took seconds, how long would it take using Excel, Word, Powerpoint, and i2 charts just to get to this point using your standard process?
From there, an investigator can then begin conducting their investigation, whether it be desktop research or field work, and document in Investigate as they go. They may identify potentially stolen merchandise being sold on an online marketplace.
While conducting field operations, they may uncover a location of interest where stolen merchandise is being delivered.
Seamlessly collaborate with trusted partners, securely
As we know, most ORC groups are targeting specific products, not specific retailers. This is one of the reasons why retailers in similar verticals often collaborate on large ORC investigations together. It helps pool resources to conduct the investigation and increases the likelihood of getting a successful outcome.
Investigate is built to take this to the next level. At the click of a button, an investigator leading an investigation, can invite other investigators into the investigation. Whether they are from the same organization, another retailer, or law enforcement.
Now you can work together digitally as well as you work together in the physical world.
Connect the dots across investigations
Currently, investigations live in documents and folders, so are just information. Dots can only be connected across these investigations, if the investigator can make the connection based on their memory.
When you build your investigations in a digital platform, you create intelligence that can be connected across investigations in a systematic way. When your investigations are in an intelligent platform, you can connect the dots across investigations, investigators, across organizations, geographies, and over time.
Surface connections of locations, people, vehicles, and more.
This will be the benchmark for bringing more cases to resolution faster.
And this is only the starting point for Auror Investigate. We’re never happy with the status quo, we strive to help our retail partners raise the bar, to reduce the impact of crime on their organization.
Auror Investigate is now live in early access. If you would like to try it out in your organization, perhaps even on your next investigation, please feel free to click the link below.