UK retail resolutions ‘25: How UK retailers have used the Auror Network to drive down loss and harm in 2025

Auror’s retail partners in the United Kingdom ended their year on a major high, having ended 2025 with huge growth and numerous retail case resolutions.

As part of our 2025 Auror Wrapped campaign, we looked at some of the most compelling loss prevention outcomes from the UK. 

Auror empowers retailers to protect their stores by helping them connect the dots on the individuals causing them the most harm. UK retailers using Auror made 120% more dot connections this year, an incredible achievement!

With the help of Auror’s responsible AI technology, they identified and connected more POIs more efficiently, completing 100% more suggested merges. 

There was also a massive 380% increase in License Plate Recognition (LPR) sites, providing crucial context in building a fuller picture of crime by detecting known vehicles associated with people of interest (POIs).

Overall, 68% of stolen value from UK retail partners came from just 10% of POIs. This disparity shows it’s only a small number of people responsible for the majority of harm and loss. This insight, along with the right tools and partnerships, enables retailers to identify and focus on their highest harm POIs.

UK retail case resolutions of 2025

As we ring in 2026, we wanted to bring a new approach to New Year’s Resolutions: taking a moment to reflect on the retail resolutions of 2025 and setting a goal to resolve even more crime next year.

Through quality event reporting, collaboration, and innovative crime prevention technology, UK retailers and law enforcement partners achieved some notable and high-profile case resolutions, setting a strong foundation for further success as we head into 2026.

Retail case resolution #1

An organized crime group ringleader and prolific retail offender was arrested and sentenced after a detailed police investigation.

The offender targeted multiple stores across the UK, causing £82K in loss across 51 events. 

Team members of the impacted retailer consistently made quality and detailed event reports on Auror, eventually linking the offender to their crimes.

In partnership with the impacted retailer, police were able to arrest and charge the person after a long investigation powered by Auror.

Auror's Organized Retail Crime Link Analysis within the Investigate module, also showed this offender was the ringleader of a 20-strong organized retail crime group responsible for £100K+ in loss.

This case was part of an investigation by beauty retailer Boots and national police investigation unit Opal. It’s a superb example of how collaboration, crime linking, and quality event reporting help dismantle organized retail crime groups.

Retail case resolution #2

A repeat offender responsible for a crime spree impacting 17 different stores across South England was arrested.

This individual was linked to 20 separate events, starting with a skincare theft. Because that first report in Auror included high-quality images and descriptions, it became the key to connecting the dots.

As the person moved to other locations, store teams consistently reported each event. This allowed Auror's intelligence to link all 20 events, reveal the full scale of the offending, and provide police with the evidence needed for a successful arrest.

This is a powerful outcome showing how consistent, high-quality reporting by store teams on a single platform stops repeat offenders. 

Retail case resolution #3

A violent retail offender, who was known to carry a weapon, was arrested following an undercover police operation.

The offender was breaking into fragrance cabinets across London, but thanks to continuous event reporting on Auror, impacted retailers were able to link the offender with their crimes.

This created a compelling case for police, who set up an undercover operation at nine frequently targeted stores and made an arrest as soon as the offender was spotted.

Crucially, retail teams were able to proactively warn other stores about this person using the Comments and @mentions feature on Auror, which helped keep store teams and customers safe.

This is a powerful example of how proactive crime intelligence, quality event reporting, and collaboration can help improve the safety of our stores and communities.

Retail case resolution #4

An offender described as a "master of disguise" was arrested and banned after shoplifting just under £30K across 43 events.

The person regularly wore disguises and changed their appearance, including using hair dye and wearing glasses. However, they gave themselves away by carrying the same brown bag, which store teams always included in their reports.

Thanks to this consistent reporting and attention to detail, the impacted retailer was able to connect the dots across all of this person's offending. Local police arrested and charged the offender, who received jail time and was banned from this retailer's stores.

Learn about another of our UK retailer highlights, where Holland & Barrett share how they are reducing crime and harm in their stores.

Onwards and upwards to safer stores 

A combination of consistent reporting, quality intel, great police partnerships, and connecting the dots – all enabled by innovative prevention technology – plays a potent role in disrupting crime groups and repeat offending.

With our collective goal of reducing violent retail crime by 50% in five years, the efforts by our UK retail community prove they have gone above and beyond to build the strong foundations needed to achieve the mission. 

Through ongoing collaboration, event reporting, and embracing innovation, UK retailers are well on their way to creating safer stores and stronger communities, in 2026 and beyond.