Insights

Building the capability to deal with and solve ORC incidents at Ulta Beauty.

Conflict comes with the territory of retail and loss prevention, but it doesn’t need to escalate into something serious if you know how to handle the situation well.

Despite a large drop in serious workplace injuries across most industries in Australasia since 2007, retailers are yet to see the same level of decline. With retail crime increasing consistently over the past 2 years, and subsequent aggression and threatening behaviours reaching unprecedented levels, we take a look at the impacts and lessons for retailers.

How much of our shrinkage number is due to theft? If you’ve been asked this question once, you’ve been asked it a thousand times. How do you answer this question? Educated guess? Based on indicative feedback? Through deep data analysis? Read here to find out how to move unknown to known shrink.

As the major conferences began to postpone, reschedule, and cancel due to covid-19, we saw the opportunity to create something different, to democratize the conference experience so anyone in AP/LP could participate for free, to learn and network, from anywhere in the world.

The GFC and post-GFC period may provide the best blueprint as we look ahead to the impact of COVID-19 on the retail sector.

These unprecedented times are already creating new challenges for retailers and communities when it comes to crime. Many customers from across the world have asked us about the impacts that COVID-19 is having and will likely have on retail crime now and in the post-pandemic future.

As we all know, prior to the COVID-19 pandemic the loss prevention (LP) industry was already in a dramatic shift due to the decriminalization of retail theft.

We chatted to Nathan Breed from Briscoes Group about how he built a prevention first culture across the group, how it continues to drive his losses down and how you can employ the same strategies in your store.

Here’s how 20 Auckland retailers helped Takapuna police crack a $16,000 case in record time (and what you can do to get better outcomes from your incidents).

Anyone who works in loss prevention, knows that the majority of losses from theft aren’t a result of kids stealing candy bars, rather the result of organized retail crime (ORC) syndicates stealing specific goods to sell on the black market for profit.

A recent report examining retail shrink rates around the globe has offered new insights on theft and shrink-related issues in 14 countries. We've summarised the key takeaways for you here.

See how a major retailer and Victoria Police recently worked together to break up a multimillion-dollar international theft ring targeting vitamins and infant formula.

Find out how Victoria Police are investing in technology to transform their service delivery to keep the community safe.

See how data and intel can help identify organised retail crime in this month's column from our data geek, Lucas Chan Andreassend.

Discover the secret superpower of the Auror platform: the data network effect. Listen along in our first-ever podcast!

Privacy expert Gavin Smith examines the legal framework around privacy and sharing information between retailers for the purposes of crime prevention.